Terms and Conditions of Sale and Use

These General Terms and Conditions of Sale and Use (the “Terms”) govern the contractual relationship between:

Maude Favre
Federally Qualified Complementary Therapist
Quai du Rhône 4
1205 Geneva
Switzerland
Email: [email protected]

hereinafter referred to as the “Service Provider”,

and any natural or legal person purchasing, booking or using a service offered by the Service Provider, hereinafter referred to as the “Client”.

These Terms apply, depending on the service concerned, in particular to:

• individual sessions provided in person or online;
• hypnosis sessions and other support services;
• personal development programmes;
• the Circle of Transformation and other members-only areas;
• audio and video content;
• digital content;
• replays;
• training courses, materials and other services offered through maudefavre.com or an associated platform.

Specific characteristics of a service may be described on the relevant presentation or order page. Such information supplements these Terms.

In the event of a conflict, specific conditions expressly stated at the time of purchase shall prevail in relation to the service concerned.

Before placing an order or subscribing online, the Client acknowledges having had the opportunity to read these Terms.

Confirmation of an order or registration constitutes acceptance of the Terms applicable at the time the contract is entered into.

The Client declares that they have the legal capacity required to enter into a contract, that the information they provide is accurate and up to date, and that they have reviewed the essential characteristics, price and specific conditions of the chosen service.

An electronic confirmation is sent to the Client following an order placed through the website.

The Service Provider may amend these Terms, in particular to reflect legal, regulatory, technical or commercial developments.

For one-off purchases, the applicable version is the version accepted at the time of purchase.

For ongoing subscriptions, any material amendment affecting the Client’s rights or obligations will be communicated within a reasonable period before it takes effect.

3.1 Individual services

Individual services may include hypnosis, complementary therapy, kinesiology, coaching or other support sessions, depending on the service booked.

These services are based on an individualised support process and are provided on a best-efforts basis. They do not constitute a guarantee of any particular result.

They do not replace medical diagnosis, medical treatment, psychiatric care or psychological care where such care is required.

The Client remains responsible for consulting appropriate healthcare professionals whenever their circumstances require it.

3.2 Personal development and digital content

Programmes, audio recordings, videos, group sessions, digital content and services provided as part of the Circle of Transformation are intended for personal development and personal growth.

They do not constitute medical diagnosis or medical treatment and are not a substitute for appropriate medical, psychological or psychiatric care.

The essential characteristics of each service are described on the website or on the relevant presentation page.

The Service Provider may reasonably modify the content, presentation, tools used, technical platforms, organisation, delivery format, certain features and technical access arrangements, in particular in order to improve the service, maintain its security or adapt it to technical developments.

However, such changes shall not deprive the Client of an essential feature expressly promised in relation to a service already purchased, except in cases of force majeure or circumstances beyond the reasonable control of the Service Provider.

The applicable prices are those displayed at the time of purchase.

Prices may be stated in Swiss francs (CHF), euros (EUR), or another currency where expressly indicated.

The Service Provider reserves the right to change prices for future purchases.

A price change does not retroactively affect a one-off service that has already been paid for.

For subscriptions, any price change applicable to a future subscription period will be communicated to the Client before it takes effect. The Client may cancel the renewal of the subscription before the new price takes effect in accordance with the applicable cancellation procedure.

Payment is made using the payment methods offered at the time of purchase, including payment by bank card or through a secure payment service provider.

Payment for a one-off service is due at the time of purchase unless expressly stated otherwise.

Where the Client chooses an offer payable in instalments, the payment schedule does not constitute a succession of independent purchases where the order relates to a single service or programme.

The agreed instalments therefore remain payable in accordance with the conditions accepted at the time of purchase.

Payment details may be processed directly by the payment service provider used. The Service Provider does not necessarily have access to the Client’s complete payment card or banking information.

Where a service is offered as a monthly or annual subscription, the applicable billing period and price are clearly indicated at the time of subscription.

Unless otherwise stated at the time of purchase, the subscription automatically renews at the end of each subscription period for a new period corresponding to the billing frequency selected.

The payment method authorised when subscribing may be used for subsequent renewals.

The Client is responsible for ensuring that their payment method remains valid and up to date.

The Client may prevent the next renewal by cancelling the subscription before the renewal date using the procedure available through their account or otherwise communicated by the Service Provider.

Cancellation stops future automatic renewals. It does not immediately terminate a subscription period that has already been paid for. Unless otherwise stated, the Client retains access until the end of that period.

A subscription period that has already begun and been paid for is not refunded solely because the Client cancels before the end of that period, subject to any mandatory rights applicable to the Client.

If a payment fails or is declined, the Service Provider or its payment service provider may make further payment attempts in accordance with the operation of the payment system used.

The Client may be asked to update their payment information.

If payment is not regularised, the Service Provider may suspend access to the relevant service until the outstanding amount has been paid.

Where non-payment continues, the Service Provider may terminate access or the subscription without prejudice to any amounts lawfully due.

Where a service includes access to a members’ area, the Client receives or creates personal login credentials.

These credentials are personal, confidential and non-transferable.

Unless expressly stated otherwise, each account is intended for use by one person only.

The Client is responsible for maintaining the confidentiality of their login credentials.

Sharing an account, password or access with another person is prohibited.

Where there are reasonable indications of account sharing, fraud or manifestly abnormal use, the Service Provider may take the measures necessary to secure the service, including requiring a password change or temporarily suspending access.

In the event of a confirmed breach of these Terms, the Service Provider may terminate access without prejudice to any other rights available to it.

The Service Provider uses reasonable efforts to ensure access to digital services.

The Client acknowledges, however, that online services depend on technical infrastructure, Internet networks and third-party providers.

Temporary interruptions may result in particular from maintenance, updates, IT incidents, Internet network failures, hosting provider outages, payment service outages, video platform failures, other third-party services or circumstances beyond the reasonable control of the Service Provider.

A temporary interruption does not automatically give rise to a right to a refund.

Where a significant interruption attributable to the Service Provider prevents access to a paid service for an extended period, the Service Provider will take reasonable measures to restore access or offer a solution proportionate to the circumstances.

Where a service includes a replay or time-limited access, the access period stated on the relevant offer page forms part of the characteristics of the service.

Access may automatically expire at the end of that period.

The Client is responsible for viewing the content during the period in which it is available.

Availability of a replay does not grant any right to download, retain, record or otherwise capture the content unless expressly authorised by the Service Provider.

Individual online sessions are provided by appointment.

The Client is responsible for their Internet connection, equipment, proper functioning of their devices, availability and environment at the time of the session.

The Client must ensure that they are in a sufficiently quiet, private and appropriate environment for the session.

If the Client is late, the lost time will not be made up and the session will end at the originally scheduled time.

The applicable cancellation and rescheduling conditions are those stated when booking and/or in the cancellation policy published by the Service Provider.

Unless otherwise expressly provided, a missed appointment, late cancellation or inability to attend attributable to the Client does not entitle the Client to a refund.

In-person sessions are available by appointment only.

Payment is due at the beginning of the session and may be made in cash or via Revolut. TWINT and card payments are not accepted for in-person sessions.

Any cancellation or request to reschedule must be communicated at least 48 hours before the scheduled appointment time.

Weekends are not included when calculating this notice period. A cancellation or rescheduling request communicated during the weekend is deemed to have been received on the next business day.

Where the required notice period is respected, one rescheduling of the appointment is permitted. The new appointment agreed following such rescheduling is final and may not be rescheduled again or refunded, subject to any applicable mandatory legal provisions.

In the event of a late cancellation or failure to attend the appointment, the session remains payable and is non-refundable, subject to any applicable mandatory legal provisions.

In the event of a medical emergency preventing attendance, a medical certificate may be submitted within 7 days following the scheduled appointment date. The situation will then be handled in accordance with these Terms and any applicable mandatory legal provisions.

If the Client arrives late, the session will not be extended and will end at the originally scheduled time.

The nature of the services offered requires the Client’s personal participation, and results may vary from one person to another.

The Service Provider is subject to a best-efforts obligation and does not guarantee any particular result.

No specific result, timeframe, personal, professional, relational, physical or emotional change can be guaranteed.

Failure to achieve the result expected by the Client does not, in itself, constitute defective performance and does not automatically entitle the Client to a refund.

The Client remains responsible for their decisions, actions and use of the information, exercises, content and support provided.

Personal development content is intended to provide tools for reflection and personal growth. It does not constitute instructions requiring the Client to make any particular decision.

The Client remains free to follow or not follow any suggestions provided and retains full responsibility for their own decisions.

The Service Provider performs its obligations with the reasonable care expected in connection with the services offered.

To the extent permitted by law, the Service Provider shall not be liable for damage resulting exclusively from use contrary to these Terms, incorrect information provided by the Client, technical problems relating to the Client’s equipment or Internet connection, third-party services or networks beyond the Service Provider’s reasonable control, or an event of force majeure.

Any limitation of liability contained in these Terms applies only to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited, including liability for wilful misconduct or gross negligence.

All content created or made available by the Service Provider remains protected by applicable intellectual property laws.

This includes, in particular, videos, audio recordings, texts, scripts, protocols, exercises, original methods and structures, educational materials, presentations, programmes, documents, visual materials, members-only content and replays.

Purchasing a service or accessing a members’ area does not transfer any intellectual property rights to the Client.

The Client receives only a personal right to use the content in accordance with the service purchased.

Unless prior written authorisation has been obtained from the Service Provider, the Client may not:

• record a session;
• make an audio or video recording;
• take screenshots or screen captures;
• make screen recordings;
• download content where downloading is not expressly offered;
• copy or reproduce content in whole or in part;
• transmit content to a third party;
• share login credentials, account access or protected links;
• publish all or part of any protected content on the Internet, social media or any other platform;
• make protected content available to a group, community or third party;
• modify, adapt or redistribute protected content.

In the event of unauthorised use, the Service Provider may suspend or terminate the relevant access and exercise any rights available under applicable law.

Unless specifically agreed in writing, content purchased or accessed through the website is intended for personal use only.

The Client may not use the Service Provider’s materials in their own professional services, reproduce programmes or protocols for their own clients, teach, sell, license or otherwise commercialise the content, or present the Service Provider’s content as their own.

Specific written authorisation or a professional licence must be obtained where professional use is desired.

Refund conditions depend on the nature of the service purchased and the conditions stated at the time of purchase.

Swiss law does not provide a general statutory right of withdrawal for all purchases made online.

Where a mandatory right of withdrawal, cancellation or refund applies to the Client because of their circumstances or mandatory applicable legislation, that right remains unaffected.

For digital content or services whose performance begins immediately at the Client’s request, the consequences of such performance are determined in accordance with applicable law.

Nothing in these Terms deprives the Client of a mandatory right that cannot lawfully be waived.

If the Client identifies a billing issue, they are encouraged to contact the Service Provider so that the matter can be reviewed.

In the event of a manifestly abusive or fraudulent payment dispute relating to a service that was validly ordered and provided, the Service Provider may provide the relevant payment service provider or financial institution with the information necessary to contest the chargeback.

The Service Provider may also suspend access to the relevant services while the dispute is being reviewed.

Any amount lawfully due remains payable.

Personal data is processed in accordance with applicable data protection legislation, including Swiss data protection law.

Detailed information regarding the categories of personal data processed, purposes of processing, technical service providers, possible data transfers, retention periods and rights of data subjects is set out in the Privacy Policy published on the website.

The Client is invited to review the Privacy Policy separately.

Communications relating to purchases, appointments, access to services, payments and subscriptions may be made electronically.

The Client is responsible for providing a valid email address and regularly checking their email account, including spam or junk folders.

Official communications from the Service Provider are sent using the contact details communicated through maudefavre.com.

The Service Provider does not request complete passwords or full payment card details by ordinary email.

The Client is encouraged to report any suspicious communication purporting to originate from the Service Provider.

Neither party shall be liable for delay or failure to perform directly caused by an event beyond its reasonable control where the consequences could not reasonably have been avoided.

Depending on the circumstances, such events may include natural disasters, fire, major telecommunications failures, widespread outages, major external cybersecurity incidents, decisions by public authorities, conflicts or events rendering performance objectively impossible.

Where the impediment is temporary, the affected obligations are suspended for the period reasonably necessary.

If performance becomes permanently impossible, the consequences shall be determined in accordance with applicable law.

The Service Provider may suspend or terminate a Client’s access in particular in cases of fraud, persistent non-payment, unauthorised account sharing, prohibited recording, capturing or distribution of content, infringement of intellectual property rights, abusive or unlawful use of the service, or serious or repeated breach of these Terms.

Where circumstances permit, the Client will first be informed and given an opportunity to remedy the breach.

Immediate suspension remains possible where necessary to protect the security of the service, other users or the rights of the Service Provider.

The Service Provider remains free to discontinue the sale of an offer for the future.

Discontinuing the sale of an offer does not affect rights already acquired in relation to a one-off service that is currently being provided.

If a subscription-based service is discontinued, the Service Provider will inform affected Clients within a reasonable period and will cease charging subscription fees for periods following the effective termination of the service.

If any provision of these Terms is declared invalid, void or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.

The affected provision shall, where legally possible, be interpreted or replaced in a manner that most closely reflects its original legal and economic purpose.

These Terms may be made available in several languages.

The French-language version is the authoritative version.

In the event of any discrepancy between a translation and the French-language version, the French-language version shall prevail to the extent permitted by applicable law.

These Terms are governed by Swiss law.

Subject to any applicable mandatory rules, including mandatory consumer protection provisions where applicable, any dispute relating to the formation, interpretation or performance of the contractual relationship shall be subject to the jurisdiction of the competent courts of the Canton of Geneva, Switzerland.

Mandatory provisions concerning jurisdiction and applicable law remain unaffected.

A failure by the Service Provider to immediately exercise a right under these Terms shall not constitute a waiver of that right.

These Terms, together with any specific conditions stated at the time of purchase and any policies expressly incorporated by reference, constitute the contractual framework applicable to the relevant service.

Maude Favre
Geneva, Switzerland

Version dated 22 September 2026