Terms and Conditions of Sale and Use

These Terms and Conditions of Sale and Use (the “Terms”) govern the contractual relationship between:

Maude Favre
Federally Certified Complementary Therapist
Quai du Rhône 4
1205 Geneva
Switzerland
Email: [email protected]

Hereinafter referred to as the “Provider,” and any individual or legal entity purchasing, booking, or using services offered by the Provider, hereinafter referred to as the “Client.”

These Terms apply in particular to:

• Individual sessions held in person or online.
• Hypnosis sessions and other forms of personal support.
• Personal development programs.
• The Circle of Transformation and other membership areas.
• Live, interactive online workshops.
• Audio, video, and digital content.
• Replays, training courses, educational materials, and other services offered through maudefavre.com or an associated platform.

Specific characteristics of a service may be detailed on its presentation, registration, or checkout page. Such information supplements these Terms.

In the event of any inconsistency, the specific conditions expressly presented at the time of purchase shall prevail for the relevant service, subject to applicable mandatory legal provisions.

Before placing an order or subscribing online, the Client acknowledges having had the opportunity to review these Terms.

Confirming an order or registration constitutes acceptance of the Terms applicable at the time the contract is entered into.

The Client confirms that they have the legal capacity to enter into a contract, will provide accurate and up-to-date information, and have reviewed the essential characteristics, price, and specific conditions of the selected service.

An electronic confirmation is sent to the Client following an order or subscription placed through the website.

The Provider may amend these Terms to reflect legal, regulatory, technical, or commercial developments.

For one-time purchases, the applicable version is the version accepted at the time of purchase.

For ongoing subscriptions, any material change affecting the Client’s rights or obligations will be communicated within a reasonable period before taking effect.

3.1 Individual Services

Individual services may include hypnosis, complementary therapy, kinesiology, coaching, or other forms of support, depending on the service booked.

These services involve an individualized support process and are provided on a reasonable-efforts basis. No specific outcome is guaranteed.

They do not replace medical diagnosis, medical treatment, psychiatric care, or psychological support when such care is necessary.

The Client remains responsible for consulting appropriate healthcare professionals whenever their circumstances require it.

3.2 Personal Development and Digital Content

Programs, audio recordings, videos, group sessions, workshops, and digital content offered through The Circle of Transformation or other programs are intended for personal development and personal growth.

They do not constitute medical diagnosis or treatment and are not a substitute for appropriate medical, psychological, or psychiatric care.

The essential characteristics of each service are described on the website or its corresponding presentation page.

The Provider may reasonably modify content, presentation, tools, technical platforms, organization, delivery formats, certain features, or technical access arrangements to improve the service, maintain security, or adapt to technological developments.

However, such changes may not deprive the Client of an essential feature expressly promised for a service already purchased, except in cases of force majeure or circumstances reasonably beyond the Provider’s control.

The applicable prices are those displayed at the time of purchase or subscription.

Prices may be stated in Swiss francs (CHF), euros (EUR), or another currency where expressly indicated.

The Provider reserves the right to change prices for future purchases or subscription periods.

A price change does not apply retroactively to a one-time service that has already been paid for.

For subscriptions, any price change applicable to a future billing period will be communicated to the Client before it takes effect.

The Client may prevent renewal before the new price becomes effective by following the applicable cancellation procedure.

When a free trial is offered for The Circle of Transformation, the price payable after the trial is clearly disclosed before the subscription is confirmed.

Payment is made using the methods offered at checkout, including credit or debit cards or a secure payment service provider.

Payment for a one-time service is due when the order is placed, unless expressly stated otherwise.

For The Circle of Transformation, the Client may be required to register a valid payment method during enrollment to enable automatic billing after the 24-hour free trial.

No subscription fee is charged during the free trial.

At the end of the 24-hour period, unless the Client has canceled beforehand, the registered payment method is automatically charged the price of the selected monthly or annual subscription, in accordance with Section 7.

Where a service is payable in installments, the installment arrangement does not constitute a series of independent purchases when the order concerns a single service or program.

The agreed installments remain payable under the conditions accepted at checkout.

Payment information may be processed directly by the payment service provider. The Provider does not necessarily have access to the Client’s complete banking or card details.

7.1 Monthly Subscription

The Circle of Transformation is offered at CHF 159 per month, subject to the price expressly displayed and accepted at the time of subscription.

The subscription automatically renews every month until canceled.

7.2 Annual Subscription

The annual subscription is offered at CHF 1,690 for each 12-month period, subject to the price expressly displayed and accepted at the time of subscription.

The annual fee is payable in one installment.

The subscription automatically renews for another 12-month period at each annual renewal date unless canceled beforehand.

7.3 24-Hour Free Trial — Exclusively for The Circle of Transformation

The Circle of Transformation offers a 24-hour free trial exclusively for eligible monthly and annual subscriptions to this program.

This free trial does not apply to workshops, private sessions, in-person appointments, or any other services.

The trial period begins immediately upon confirmation of the subscription.

A valid payment method may be required during registration. No subscription fee is charged during the 24-hour trial.

If the Client cancels before the 24-hour trial expires, access to all subscription content ends immediately, and no initial subscription payment is charged.

Any unused portion of the free trial is forfeited upon cancellation.

If the Client does not cancel before the trial expires, the selected subscription automatically becomes paid, and the corresponding monthly or annual fee is charged.

Before confirming the subscription, the Client is informed of the price, billing frequency, automatic renewal, and cancellation procedure.

7.4 Cancellation After the Paid Subscription Begins

The Client may disable automatic renewal through their member account before the next billing date.

Cancellation prevents future charges but does not terminate access during a subscription period that has already been paid for.

No prorated refund is provided for a subscription period that has already begun, subject to applicable mandatory consumer rights.

7.5 Billing and Renewal Dates

The effective billing and renewal dates and times are those disclosed during subscription and in the Client’s account.

The Client is responsible for canceling before the next renewal date if they do not wish to continue their subscription.

If a payment fails or is declined, the Provider or its payment service provider may attempt to process the payment again in accordance with the payment system’s procedures.

The Client may be asked to update their payment information.

If payment is not resolved, the Provider may suspend access to the relevant service until the outstanding amount has been paid.

If nonpayment continues, the Provider may terminate access or the subscription without prejudice to any amounts legally owed.

When a service includes access to a membership area, the Client receives or creates personal login credentials.

These credentials are personal, confidential, and nontransferable.

Unless expressly stated otherwise, each account is intended for use by one individual only.

The Client is responsible for maintaining the confidentiality of their login credentials.

Sharing an account, password, or access with another person is prohibited.

Where there are reasonable indications of account sharing, fraud, or clearly abnormal use, the Provider may take appropriate security measures, including requesting a password change or temporarily suspending access.

In the event of a confirmed violation of these Terms, the Provider may terminate access without prejudice to any other rights available under applicable law.

The Provider makes reasonable efforts to maintain access to digital services.

However, the Client acknowledges that online services depend on technical infrastructure, internet networks, and third-party service providers.

Temporary interruptions may result from maintenance, updates, technical incidents, internet failures, hosting providers, payment processors, video platforms, other third-party services, or circumstances reasonably beyond the Provider’s control.

A temporary interruption does not automatically entitle the Client to a refund.

Where a significant interruption attributable to the Provider prevents access to a paid service for an extended period, the Provider will take reasonable steps to restore access or offer a solution proportionate to the circumstances.

Depending on the selected offer, The Circle of Transformation may include daytime and nighttime hypnosis sessions, replays of Thursday hypnosis sessions, workshop replays, and new content released throughout the year.

11.1 Monthly Subscription

The Client has access to the content and replays of the current calendar month while their subscription remains active.

The monthly subscription does not automatically include access to content from previous months.

When a new calendar month begins, the available content library may change, even if the Client’s billing period overlaps two calendar months.

11.2 Annual Subscription

The Client has access to content beginning with the calendar month in which their paid access period starts, followed by new content released during their annual subscription period.

Content from previous months is not included retroactively.

Content from the first eligible month becomes available upon activation of annual access, even if activation occurs partway through that month.

11.3 Replay Publication and Availability

Replays are generally made available within 48 hours following the relevant session or workshop when their publication has been announced.

Their availability period and inclusion depend on the subscription purchased and the content release schedule.

Access to a replay does not grant the right to retain or store it permanently.

11.4 End of Access

Access ends when the paid subscription period expires without renewal, or immediately if the Client cancels during the free trial.

Downloading, recording, or capturing content is prohibited without prior written authorization.

Failure to watch or participate does not, by itself, entitle the Client to a refund, subject to applicable mandatory legal rights.

Private online sessions are offered by appointment, at the prices and durations displayed at the time of booking.

Bookings are confirmed according to the payment terms communicated before confirmation.

12.1 Cancellation at Least 7 Days Before the Appointment

The Client may cancel up to 7 calendar days (168 hours) before the scheduled appointment time without a cancellation penalty.

If the session has already been paid for, the amount will be refunded minus the credit or debit card processing fees actually incurred, to the extent permitted by applicable law.

This deduction is disclosed to the Client before payment.

12.2 Cancellation Less Than 7 Days Before the Appointment

If cancellation occurs less than 168 hours before the scheduled appointment, the full session fee remains payable.

No refund or rescheduling is provided after this deadline, except at the Provider’s discretion or where required by mandatory applicable law.

Bookings made less than 7 days before the appointment are subject to this rule from the moment they are confirmed.

12.3 Cancellation by the Provider

If the Provider cancels a session, an alternative appointment date will be offered.

If the alternative date is not suitable for the Client, the amount already paid will be refunded in full, without deduction of processing fees.

12.4 Participation Requirements

The Client is responsible for having a reliable internet connection, suitable equipment, and a quiet, private environment.

If the Client arrives late, the session will still end at the originally scheduled time.

Technical difficulties attributable exclusively to the Client’s equipment or internet connection do not automatically entitle the Client to a refund.

In-person sessions are available by appointment only.

Payment is made at the beginning of the session, in cash or via Revolut. TWINT and card payments are not accepted at the practice.

Any cancellation or request to reschedule must be communicated at least 48 hours before the scheduled appointment.

Weekends are not included when calculating this notice period. A cancellation or rescheduling request submitted during the weekend is considered received on the following business day.

When the required notice period is respected, only one rescheduling request is permitted.

The new appointment agreed upon following that rescheduling is final and cannot be rescheduled again or refunded, subject to applicable mandatory legal provisions.

In the event of late cancellation or failure to attend, the full session fee remains payable and is nonrefundable, subject to applicable mandatory legal provisions.

In the event of a medical emergency preventing attendance, a medical certificate may be submitted within 7 days following the scheduled appointment.

If the Client arrives late, the session will not be extended and will end at the originally scheduled time.

Interactive workshops are held live online on the dates and at the times, durations, and prices announced on the registration page.

Registration is personal and provides access to the selected workshop according to the terms communicated at the time of purchase.

14.1 Cancellation at Least 10 Days Before the Workshop

The Client may cancel up to 10 calendar days (240 hours) before the scheduled workshop start time.

The amount paid will be refunded minus the credit or debit card processing fees actually incurred, to the extent permitted by applicable law and provided that this deduction was disclosed before payment.

14.2 Cancellation Less Than 10 Days Before the Workshop

Less than 240 hours before the workshop begins, registration becomes final and binding.

No refund, exchange, or rescheduling is provided, subject to applicable mandatory legal rights.

This rule also applies to registrations made during the final 10 days before the workshop.

14.3 Cancellation by the Organizer

If the Provider cancels the workshop, an alternative date will be offered.

If the alternative date is not suitable, the Client will receive a full refund without deduction of processing fees.

14.4 Participation and Replays

The Client is responsible for their equipment and internet connection.

Any replay availability, publication timeframe, and access duration are specified in the relevant offer.

Purchasing a workshop does not automatically include a subscription to The Circle of Transformation.

The nature of the services offered requires the Client’s personal participation, and results may vary from one person to another.

The Provider undertakes to exercise reasonable care and effort but does not guarantee any particular result.

No specific outcome, timeframe, or personal, professional, relational, physical, or emotional change can be guaranteed.

The Client’s failure to achieve an expected result does not, by itself, constitute improper performance of the service or automatically entitle the Client to a refund.

The Client remains responsible for their decisions, actions, and use of the information, exercises, content, and support provided.

Personal development content is intended as a tool for reflection and personal growth. It does not constitute instructions requiring the Client to make any particular decision.

The Client remains free to follow or decline the suggestions provided and retains responsibility for their own decisions.

The Provider performs their obligations with the reasonable care expected in connection with the services offered.

To the extent permitted by law, the Provider shall not be held liable for damages arising exclusively from use contrary to these Terms, inaccurate information provided by the Client, technical problems involving the Client’s equipment or internet connection, third-party services or networks reasonably beyond the Provider’s control, or force majeure.

Any limitation of liability contained in these Terms applies only to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited, including liability for intentional misconduct or gross negligence.

All content created or made available by the Provider remains protected by applicable intellectual property laws.

This includes videos, audio recordings, texts, scripts, protocols, exercises, original methods and structures, educational materials, presentations, programs, documents, visual elements, members-only content, and replays.

Purchasing a service or accessing a membership area does not transfer any intellectual property rights to the Client.

The Client receives only a personal right to use the content in accordance with the service purchased.

Without the Provider’s prior written authorization, the Client may not:

• Record a session.
• Make audio or video recordings.
• Take screenshots or otherwise capture displayed content.
• Make screen recordings.
• Download content unless downloading is expressly offered.
• Copy or reproduce any part of the content.
• Transfer content to a third party.
• Share login credentials, account access, or protected links.
• Publish protected content, in whole or in part, on the internet, social media, or any other platform.
• Make protected content available to a group, community, or third party.
• Modify, adapt, or redistribute protected content.

In the event of unauthorized use, the Provider may suspend or terminate the relevant access and exercise any rights available under applicable law.

Unless otherwise agreed in writing, content purchased or accessed through the website is intended for personal use only.

The Client may not use the Provider’s materials in their own professional services, reproduce programs or protocols for their own clients, teach, sell, license, or commercially exploit the content, or present the Provider’s content as their own.

Specific written authorization or a professional license must be obtained for any intended professional use.

The 24-hour free trial, its automatic conversion into a paid subscription, and the immediate termination of access upon cancellation during the trial are governed by Section 7.

This free trial is exclusively available for The Circle of Transformation.

Refund conditions for private online sessions are set out in Section 12. Refund conditions for online workshops are set out in Section 14. Specific conditions for in-person sessions are set out in Section 13.

Card processing fees may be deducted from a refund requested by the Client only where the deduction was disclosed before payment, corresponds to fees actually incurred, and is permitted by applicable law.

Where a service is canceled by the Provider and no alternative date is accepted, the refunds provided under Sections 12 and 14 are issued in full.

Swiss law does not provide a general statutory right of withdrawal for all online purchases.

However, certain Clients may benefit from mandatory rights of withdrawal, cancellation, revocation, or refund under applicable legislation, particularly in connection with distance contracts.

For digital content supplied immediately or services beginning before the expiration of an applicable statutory withdrawal period, any specific information and consent required by applicable law must be obtained during checkout.

Acceptance of these Terms alone may not be sufficient to waive a statutory withdrawal right.

Nothing in these Terms limits any mandatory legal right that the Client cannot lawfully waive.

If the Client identifies a billing issue, they are encouraged to contact the Provider so that the matter can be reviewed.

In the event of a clearly abusive or fraudulent payment dispute concerning a service validly purchased and provided, the Provider may submit relevant information to the payment processor or financial institution to contest the chargeback.

The Provider may also suspend access to the relevant services while the dispute is being reviewed.

Any amount legally owed remains payable.

Personal data is processed in accordance with applicable data protection legislation, including Swiss law.

Detailed information concerning the categories of personal data processed, processing purposes, technical service providers, potential data transfers, retention periods, and individual rights is provided in the Privacy Policy published on the website.

The Client is encouraged to review the Privacy Policy separately.

Communications relating to orders, appointments, service access, payments, free trials, and subscriptions may be sent electronically.

The Client is responsible for providing a valid email address and regularly checking their inbox, including spam or junk folders.

Official communications from the Provider are sent using the contact information provided through maudefavre.com.

The Provider does not request complete passwords or full payment card details by ordinary email.

The Client is encouraged to report any suspicious communication claiming to originate from the Provider.

Neither party shall be held liable for delays or failure to perform obligations directly caused by an event reasonably beyond their control, the consequences of which could not reasonably have been avoided.

Such events may include natural disasters, fires, major telecommunications failures, widespread outages, significant external cyber incidents, government decisions, conflicts, or any event making performance objectively impossible.

Where the impediment is temporary, the affected obligations are suspended for the reasonably necessary period.

If performance becomes permanently impossible, the consequences shall be determined in accordance with applicable law.

The Provider may suspend or terminate a Client’s access in cases including fraud, persistent nonpayment, unauthorized account sharing, prohibited recording, capturing or distribution of content, infringement of intellectual property rights, abusive or unlawful use of the service, or serious or repeated violations of these Terms.

Where circumstances permit, the Client will be informed in advance and given an opportunity to remedy the violation.

Immediate suspension may be implemented where necessary to protect the security of the service, other users, or the Provider’s rights.

The Provider remains free to discontinue the future sale of an offer.

Discontinuing the sale of an offer does not affect rights already acquired in relation to a one-time service that is still being provided.

Where a subscription-based service is discontinued, the Provider will inform affected Clients within a reasonable period and stop charging for periods following the effective termination of the service.

If any provision of these Terms is found to be invalid, void, or unenforceable, the remaining provisions shall remain effective to the extent permitted by law.

Where legally possible, the affected provision shall be interpreted or replaced in a manner that most closely reflects its original legal and economic purpose.

These Terms may be made available in several languages.

The French version is the reference version.

In the event of any inconsistency between a translation and the French version, the French version shall prevail to the extent permitted by applicable law.

These Terms are governed by Swiss law.

Subject to applicable mandatory legal provisions, disputes relating to the formation, interpretation, or performance of the contractual relationship shall fall within the jurisdiction of the competent courts of the Canton of Geneva, Switzerland.

Where the Client resides in another country, including a member state of the European Union, the United Kingdom, the United States, or any other country, nothing in these Terms is intended to deprive the Client of mandatory consumer protection rights applicable to them.

Mandatory rules concerning governing law, jurisdiction, withdrawal or cancellation rights, subscriptions, free trials, automatic renewals, billing arrangements, and cancellation procedures remain applicable.

The Provider’s failure to exercise any right under these Terms immediately shall not constitute a waiver of that right.

These Terms, together with any specific conditions presented at checkout or subscription and any policies expressly incorporated by reference, form the contractual framework applicable to the relevant service.

Maude Favre
Geneva, Switzerland

Version dated October 18, 2026