Terms and Conditions of Sale and Use

These Terms and Conditions define the conditions under which the Provider offers services related to well-being and personal development, including in particular:

• private online sessions
• online hypnosis sessions
• educational videos
• personal development programs
• access to a member area or membership
• content available as replay when included in the offer

These services are intended to support a personal process of well-being and personal development.

They do not replace under any circumstances:

• medical care
• psychological care
• therapeutic treatment

Before placing any order, the Client acknowledges having read these Terms and Conditions.

Validation of an order implies:

• full and complete acceptance of these conditions
• legal capacity to enter into a contract
• accuracy of the information provided

The Provider reserves the right to modify these Terms and Conditions at any time.

The applicable version is the one in force at the time of the order.

The services offered may include:

• private online sessions
• video content
• digital programs
• content available as replay when included in the offer
• access to a platform or member area

The main characteristics of the services are presented on the website.

The Provider reserves the right to adapt or improve the services.

When a Client subscribes to a program or membership, they receive personal login credentials.

• strictly personal
• confidential
• non-transferable

Access is limited to one user only.

Sharing access is strictly prohibited.

In the event of sharing or fraudulent use, the Provider reserves the right to:

• suspend access
• terminate the account
• remove access to the content

without refund.

The Provider also reserves the right to detect any abnormal or simultaneous use of login credentials that may indicate account sharing or fraudulent use. In such a case, access to the account may be suspended or permanently removed.

The prices of the services are indicated on the website at the time of the order.

Prices may be expressed in CHF or EUR depending on the pages.

The Provider reserves the right to modify the prices at any time.

However, the price applied is the one in force at the time of the order.

Payment may be made using the payment methods offered on the website, including:

• bank card
• Stripe
• PayPal
• or any other indicated payment method

Payment is due immediately at the time of the order.

Certain offers may provide payment in several installments.

In the event of non-payment:

• access to the services may be suspended
• the remaining amounts may become immediately due

Digital content is accessible via a secure platform.

The Provider makes reasonable efforts to ensure the accessibility of the service.

However, temporary interruptions may occur, particularly for:

• maintenance
• technical updates
• IT incidents
• force majeure

Access to digital content and online services is provided immediately after validation of the order.

Simple access to the content constitutes effective use of the service.

Consequently, unless otherwise stated on the sales page, access to digital content means that the service is considered performed.

The private sessions offered by Maude Favre take place exclusively online, by appointment.

After validation of the order, the Client will receive confirmation by email within three business days. Confirmations are processed from Monday to Friday, between 8:00 a.m. and 4:00 p.m.

Booking a private online session reserves a specific time slot in the schedule.

The Client is responsible for their internet connection, equipment, environment, and presence at the scheduled time of the session.

The Client agrees to be available at the agreed time and to be in a calm, confidential environment suitable for the proper conduct of the session.

Any request to modify a private online session must be made at least three business days in advance.

When the request is made within this period, one single appointment change may be offered, subject to Maude Favre’s availability.

The private online session is non-refundable.

Outside the three-business-day period, no change will be offered and the session will remain fully due.

In the event of a delay by the Client, the delayed time will not be compensated and the session will end at the initially scheduled time.

In the event of non-attendance, absence of response from the Client at the scheduled time of the session, late cancellation, or any other situation preventing the proper conduct of the session due to the Client, the session will be neither refunded nor rescheduled.

The private online session may not be recorded, captured, distributed, shared, or used without the prior written authorization of Maude Favre.

All content offered by the Provider is protected by intellectual property laws.

This includes in particular:

• videos
• texts and educational content
• visuals and graphic materials
• personal development programs
• digital content
• member area content
• replays when included in the offer
• session or support materials

No intellectual property rights are transferred to the Client through the use of the website or the services offered.

Access to the content is granted solely for personal and private use.

Any reproduction, distribution, modification, adaptation, transmission, publication, commercialization, or use of this content, in whole or in part, without the Provider’s prior written authorization is strictly prohibited.

Any unauthorized use may result in legal action in accordance with applicable law.

The Client agrees not to:

• reproduce the content
• record videos, sessions, or protected content
• share the content
• publish the content on the internet or social media

Any unauthorized reproduction constitutes a violation of intellectual property rights.

Digital content is protected by copyright.

Any unauthorized distribution, reproduction, or sharing constitutes an infringement of intellectual property rights.

In the event of a violation, the Provider may:

• suspend access to the services
• terminate the account
• take any legal action

The Client acknowledges that any damage suffered may give rise to a claim for compensation.

The content provided as part of the services is intended exclusively for personal use.

The Client is prohibited in particular from:

• reproducing the methods
• using the Provider’s materials or content
• teaching or commercializing the content

Any unauthorized professional use constitutes a violation of the Provider’s rights.

The services offered fall within the field of personal development.

Results may vary from one individual to another.

The Provider cannot guarantee any specific result.

The absence of expected results shall not constitute grounds for a refund.

The Provider is bound by an obligation of means.

The Client remains responsible for the use they make of the services.

The Provider’s liability is limited to the amount paid for the service concerned.

In the event of an abusive payment dispute with a banking institution (“chargeback”), the Provider may:

• suspend access to the services
• terminate the account
• claim the amounts due

Administrative fees related to an abusive dispute may be charged to the Client.

Personal data is processed in accordance with applicable data protection laws.

The Client may consult the privacy policy available on the website.

The Provider shall not be held liable in the event of force majeure.

This includes in particular:

• technical failure
• internet interruption
• natural disaster
• administrative decision
• event beyond the Provider’s control

These Terms and Conditions are governed exclusively by Swiss law.

Any dispute relating to the interpretation, validity, or performance of these conditions falls under the exclusive jurisdiction of the courts of the Canton of Geneva, Switzerland.

The user expressly waives the right to bring proceedings before any foreign jurisdiction.

All official communication from the Provider to Clients is carried out exclusively from the following address:

[email protected]

The Provider shall not be held liable for fraudulent messages sent from other addresses.

The Provider will never ask by email for:

• a password
• full banking information
• confidential data

The Client is invited to report any suspicious attempt.

The content made available on the platform is protected by intellectual property laws.

The Client expressly agrees not to:

• record content by video capture
• record online sessions
• use any software or device enabling screen recording
• take screenshots or captures of the content
• download content when this feature is not provided
• reproduce or distribute the content by any means whatsoever

In the event of a violation, the Provider reserves the right to:

• immediately suspend or remove the Client’s access to the services
• terminate the Client’s account without refund
• take any legal action necessary to obtain compensation for the damage suffered